Reverse logistics in Flanders.

S. Verstrepen, W. Dullaert


Although reverse logistics has been gaining attention in the logistics and management literature, its full potential still appears to be underexploited in practice. This paper reports on a reverse logistics survey of shippers and logistics service providers in Flanders, one of the leading logistics regions in Europe. The results indicate that managers often consider reverse logistics processes to be out of control, especially for packaging and support materials. By examining the root causes of the low process performance for return products, some recommendations for improvement are made.


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